Shipping Policy
Welcome to Moonlight Silver Jewels! We are delighted to offer you exquisite 925 sterling silver jewelry adorned with natural gemstones and moissanite. To ensure a seamless shopping experience, please review our shipping policy below.
Shipping Rates & Delivery
Domestic Shipping (Within the Thailand):
- Standard Shipping: $5.99 (3-7 business days)
- Express Shipping: $19.99 (1-3 business days)
- Free Standard Shipping: On orders over $100
International Shipping:
- Standard International Shipping: $29.99 (7-21 business days)
- Express International Shipping: $49.99 (3-7 business days)
- Free Standard International Shipping: On orders over $250
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a notification once your order has been shipped. Please note that during high volume periods or holidays, processing times may be slightly extended.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier’s website. If you do not receive a tracking number within 3 business days of placing your order, please contact our customer service team at support@moonlightsilverjewels.com.
Shipping Restrictions
We currently ship to most countries worldwide. However, please note that we are unable to ship to PO Boxes, APO/FPO addresses, or certain restricted countries. If your shipping address falls within these categories, we will contact you to arrange an alternative delivery method or provide a full refund.
Customs, Duties, and Taxes
For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the customer. These fees vary by country and are not included in our shipping charges. Please check with your local customs office for more information.
Lost or Damaged Packages
Moonlight Silver Jewels is not responsible for lost, stolen, or damaged packages. If your package is lost or damaged in transit, please contact the shipping carrier to file a claim. For additional assistance, you may reach out to our customer service team.
Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid delays. Moonlight Silver Jewels is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions about our shipping policy, please contact our customer service team at support@moonlightsilverjewels.com. We are here to assist you and ensure your shopping experience is smooth and enjoyable.
Thank you for choosing Moonlight Silver Jewels. We appreciate your business and look forward to providing you with beautiful, high-quality jewelry.